Customer Support Manager

A young, ambitious and friendly company is looking for new employees to join our dream team. We are newcomers on Lviv market, but we have a long and successful story in Kyiv. Our office in Lviv has been established this summer, but we continue to grow and develop very fast. Our Support team is formed from students mostly, which helps us to be up-to-date with needs of modern society. Our Management team, recent graduates, are always here to help with any concerns that you might have and are a great example of career growth within the company. Together, we build a team, that always takes care of each other and is always there to help, when needed. And now, you have an opportunity to join us.   Why us?   Mainly, because we provide proper trainings, and give you all the tools that are needed to work, which provides a great opportunity to learn much more about the industry, as well as to become a long term member of the new team.    

We are waiting for you, if you have

  • Fluent English (verbal and written) is a must;
  • Strong written and spoken communication skills;
  • Previous experience in support;
  • Previous experience with Zendesk (other helpdesk systems) is a big plus;
  • Ability to work the night shifts.

Essential job functions required

  • Daily communication with customers.
  • Notifying appropriate parties of any issues.
  • Exchanging information between many parties.
  • Able to analyze customer requests in the variety of ways that they come in.
  • Answering incoming calls from clients is big priority.
  • Being friendly and helpful with all customers.
  • Following up with task until completion.

Working conditions

  • Morning, evening, night shifts. 24/7 hr schedules available.
  • Young and friendly team.
  • Office located closely to a convenient road junction.
  • A work place in comfortable office and with energized team.
  • Send your CVs (only in ENGLISH, please)