Call Center
and Contact Center Services

Looking for a partner for your call/contact/support center services? See if we can help!

ICG Web Solutions is a professional customer contact and call center focusing on support services.

Who We Are

We’ve been helping our customers for more than 5 years. We’re focused on providing high quality call and technical support.

What We Do

ICG Web Solutions works with your company to develop a custom solution: From call and contact center services to back-of-house support services like web design and insurance claim processing.

How We Help

We are always there for your business needs and propose qualified support solutions for any niche.

Some of the Services We Offer

Customer Support

Let ICG Web Solutions handle your inbound first-level service calls. Does your technical support staff answer the same repetitive questions over and over? Our highly-trained agents can field questions 24/7.

Inbound Sales

ICG Web Solutions helps capture lead information that helps you get new customers. We develop programs to enhance your customer’s purchasing experience. ICG Web Solutions also offers up-sell and cross-sell programs.

Marketing Surveys

How was your recent stay at our hotel? Was our staff courteous? What can we do better? You need answers, and ICG Web Solutions asks the questions. Customizable to any industry.

Tech Support

ICG Web Solutions has the experience and the best practices to proactively support end-users with high service levels and responsiveness. We are PCI and HIPAA compliant.

Live Chat

Offer live chat on your homepage and give our customer’s an unbeatable level of support. Studies show live chatting with another human is the best way to build a rapport and drive sales.

Business Process Outsourcing

Become more flexible by letting us take care of your internal business processes. We handle claims processing, customer service, tech support, web design, data entry, data management, and much more!

ICG Web Solutions agent

Get a quote today and see how much we can save your company!

Let us take care of your valuable customers at up to 50%-70% less than our US-based competition. Looking for a partner for your call/contact/support center services? See if we can help!

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