and Contact Center Services
Looking for a partner for your call/contact/support center services? See if we can help!
ICG Web Solutions is a professional customer contact and call center focusing on support services.
Who We Are
We’ve been helping our customers for more than 5 years. We’re focused on providing high quality call and technical support.
What We Do
ICG Web Solutions works with your company to develop a custom solution: From call and contact center services to back-of-house support services like web design and insurance claim processing.
How We Help
We are always there for your business needs and propose qualified support solutions for any niche.
Some of the Services We Offer
Let ICG Web Solutions handle your inbound first-level service calls. Does your technical support staff answer the same repetitive questions over and over? Our highly-trained agents can field questions 24/7.
ICG Web Solutions helps capture lead information that helps you get new customers. We develop programs to enhance your customer’s purchasing experience. ICG Web Solutions also offers up-sell and cross-sell programs.
How was your recent stay at our hotel? Was our staff courteous? What can we do better? You need answers, and ICG Web Solutions asks the questions. Customizable to any industry.
ICG Web Solutions has the experience and the best practices to proactively support end-users with high service levels and responsiveness. We are PCI and HIPAA compliant.
Offer live chat on your homepage and give our customer’s an unbeatable level of support. Studies show live chatting with another human is the best way to build a rapport and drive sales.
Business Process Outsourcing
Become more flexible by letting us take care of your internal business processes. We handle claims processing, customer service, tech support, web design, data entry, data management, and much more!